Our Privacy Policy
This Privacy Policy outlines how we collect, use, and protect your personal data when you use our services for home renovation planning in the UK.
Data Collection
- We collect personal data you provide directly, such as contact details and project specifics.
- Automatically collected data includes IP addresses and browsing behaviour.
- We only collect data necessary for providing our renovation planning services.
Data Usage
- Your data is used to deliver and improve our home renovation planning services.
- We may use data for communication, service updates, and marketing with your consent.
- Data helps us personalise your experience and offer relevant renovation solutions.
Your Rights
- You have the right to access, correct, or delete your personal data.
- You can object to processing or request data portability.
- Contact us to exercise your rights or for any privacy concerns.
Introduction
We are committed to protecting your privacy and handling your personal data in a transparent and secure manner. This policy applies to all users of our home renovation planning services in the United Kingdom.
This Privacy Policy explains what personal data we collect, how we use it, and your rights in relation to your data. We adhere to the General Data Protection Regulation (GDPR) and other relevant UK data protection laws.
By using our website and services, you agree to the collection and use of information in accordance with this policy. We encourage you to read this policy carefully to understand our practices.
Data We Collect
We collect various types of personal data to provide and improve our home renovation planning services. This includes information you provide directly, such as your name, email address, phone number, and details about your renovation project.
We also collect data automatically when you interact with our website, such as your IP address, browser type, operating system, referral sources, and pages viewed. This helps us understand how our services are used.
Additionally, we may collect information from third-party sources, such as public databases or partners, to enhance our service offerings and ensure data accuracy, always in compliance with legal requirements.
How We Use Your Data
Your personal data is primarily used to provide and manage our home renovation planning services, including connecting you with relevant professionals and managing your project inquiries.
We use your data to communicate with you, send updates about your renovation project, respond to your queries, and provide customer support. This ensures a smooth and efficient planning process.
Furthermore, we may use your data for internal analytical purposes, to improve our website functionality, develop new services, and personalise your experience, offering tailored renovation advice and solutions.
Legal Basis for Processing
We process your personal data based on several legal grounds, including your consent, the necessity to perform a contract with you, compliance with legal obligations, and our legitimate interests.
When we rely on your consent, you have the right to withdraw it at any time. For contractual necessity, processing is required to deliver the home renovation planning services you request.
Our legitimate interests include improving our services, ensuring website security, and conducting marketing activities, provided these do not override your fundamental rights and freedoms.
Data Sharing and Disclosure
We may share your personal data with trusted third-party service providers who assist us in operating our website, conducting our business, or serving our users, such as renovation contractors, architects, and suppliers.
These third parties are contractually obligated to keep your information confidential and use it only for the purposes for which we disclose it to them. We do not sell or rent your personal data to third parties for their marketing purposes.
We may also disclose your data if required by law, such as to comply with a subpoena or other legal process, or when we believe in good faith that disclosure is necessary to protect our rights, your safety, or the safety of others.
Data Security
We implement a variety of security measures to maintain the safety of your personal data when you place an order or enter, submit, or access your personal information.
These measures include using secure servers, encryption, and access controls to prevent unauthorised access, disclosure, alteration, or destruction of your data.
While we strive to use commercially acceptable means to protect your personal data, no method of transmission over the Internet or method of electronic storage is 100% secure. We cannot guarantee its absolute security.
Data Retention
We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements.
To determine the appropriate retention period, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure, and the purposes for which we process your data.
Once the retention period expires, your personal data will be securely deleted or anonymised. If you wish to have your data removed sooner, please contact us.
Your Data Protection Rights
Under GDPR, you have several rights regarding your personal data. These include the right to access, rectify, erase, restrict processing, object to processing, and data portability.
You have the right to request a copy of the personal data we hold about you. You can also request that we correct any inaccurate or incomplete data.
You have the right to request the deletion of your personal data under certain circumstances, such as when the data is no longer necessary for the purposes for which it was collected.
International Data Transfers
As part of our operations, your personal data may be transferred to, and stored at, a destination outside the European Economic Area (EEA). This may occur if our servers or service providers are located in countries outside the EEA.
When such transfers occur, we ensure that appropriate safeguards are in place to protect your data, such as relying on adequacy decisions by the European Commission or using standard contractual clauses approved by the Commission.
We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy and applicable data protection laws.
Third-Party Links
Our website may contain links to other websites that are not operated by us. If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit.
We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services. These links are provided for your convenience and information only.
Our inclusion of such links does not imply any endorsement of the material on such websites or any association with their operators. Please exercise caution when navigating to external sites.
Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the 'Last updated' date at the top of this policy.
You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.
Your continued use of our services after any modifications to the Privacy Policy will constitute your acknowledgment of the modifications and your consent to abide and be bound by the modified Privacy Policy.
Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us. We are here to assist you with any concerns regarding your personal data and home renovation planning.
You can reach us by email at [email protected] or by post at 14 Elmwood Avenue, Manchester, M20 6AB, United Kingdom.
We aim to respond to all legitimate requests within one month. Please provide sufficient detail so we can address your query effectively.